Anna Customer Detective Work

May 12, 2024

One might say the most challenging part of being an automotive service technician at Charlie's Fast Lube Anna is diagnosing a problem before it can be fixed.Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to tr... More

Speak Up: Talking with Your Charlie's Fast Lube Anna Service Advisor

April 28, 2024

About 80% of the vehicles on Anna roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Illinois. Some of the maintenance issues are minor. Othe... More

Arrive Alive in Anna

February 19, 2023

We've all seen drivers do crazy things while driving to or from Anna. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Illinois roads.The truth is that all of us ar... More

On Board Diagnostics for Your vehicle

August 8, 2021

Today we're going to talk about on-board diagnostics and the questions we hear from folks around Anna, Illinois, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic sc... More

Questions to Ask Your Anna Service Advisor

December 20, 2020

We find that a lot of Anna drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's ... More

What You Need to Know from Your Charlie's Fast Lube Anna Service Advisor

September 6, 2020

Anna drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service ad... More

On Board Diagnostics for Anna Motorists

April 26, 2020

Some Anna vehicle owners wonder why Charlie's Fast Lube Anna and other Anna auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Charlie's Fast Lube Anna for a tricky automotive problem shouldn't be a surprise. In the Anna area, automotive diagnostics can cove... More

Service Center Standard and Procedures

January 19, 2020

All Illinois pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Anna automotiv... More

Ethics of Automotive Repair in Anna

August 12, 2018

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Anna automotive service and repair industry hasn't been given a pass either.Unfortunately, every ... More

How Does Charlie's Fast Lube Anna Know What to Recommend?

June 20, 2018

When you drop your vehicle off at Charlie's Fast Lube Anna in Anna, they don't just poke around under your hood looking for stuff to do. Charlie's Fast Lube Anna professionals have lists and procedures they follow for different types of service. First of all, your Anna service center will note th... More